Deleting your data
Three sizes of delete: one file, one connected account, or a whole workspace — and closing your account altogether, which for now is a message to us. None of them needs a conversation first.
One file
Anything in your media library — a photo you uploaded or an image, clip or video joogoos made — can be deleted from the library. It disappears from the app straight away and the underlying file is queued for permanent removal from storage, which completes within thirty days. Encrypted backups made before the deletion age out on their own thirty-day cycle.
One connected account
Instagram, Facebook, TikTok, YouTube, LinkedIn and X are disconnected in the app under Business → Channels → Disconnect. Disconnecting gives the permission back to the platform first, then deletes the stored token and the account's name and picture here, at once. A YouTube or Facebook account connected in more than one workspace keeps its permission until the last one is disconnected, because those platforms keep one permission per account. After that we hold no credential that could act on your behalf. Posts that were waiting to go out on it are cancelled; posts that already went stay published — delete those on the platform.
You can also take the permission back on the platform itself: in Instagram and Facebook under Settings → Apps and websites (or Business integrations), at Google's security settings for YouTube, in TikTok under Settings → Security → Manage app permissions, in LinkedIn under Settings → Data privacy → Permitted services, and in X under Settings → Security and account access → Apps and sessions. Joogoos notices the next time it tries to post, and the account then says it needs connecting again; disconnect it in the app to delete what is left of it here straight away.
A whole workspace
An owner closes a workspace from the account menu, under Workspaces, after typing its name. It is locked at once: nobody can open it and nothing more is made or spent in it. Thirty days later its files and records are deleted and every account connected to it is disconnected at the platform. To have a connected account let go at once rather than in thirty days, disconnect it first. Credit belongs to the person, not the workspace, so closing a workspace leaves it where it is.
Your whole account
Closing the account itself — your sign-in, every workspace you own and your credit — is not a button yet. Email [email protected] from the address on the account and say so. We close it within thirty days and tell you when it is done: every connected account is disconnected at its platform, your workspaces are deleted as above, and sign-in stops working. What survives, and why: the records of payments we are required to keep for tax and accounting — the amount, the date and the invoice — for as long as the law says, with no content attached to them.
Asking us instead
If you cannot get into the account, email [email protected] from the address it was opened with and say what you want deleted. We will confirm and do it within thirty days, and tell you when it is done. There is no charge and we will not try to talk you out of it.