Reports
Asking Help
Section titled “Asking Help”Help is under your picture, in Settings, on this page: Ask a question, or report a problem. Ask it how something in Joogoos works, and the answer comes from these help pages and names the page it came from. One conversation holds up to 6 questions, and one person can ask 20 a day.
A question about one of your own charges or reports is sent to Credits or to Your reports, where they are. Something broken or missing becomes a report Help writes for you, which you read, change and send yourself.
Help cannot see your projects, your business page, your credit or your reports, and it cannot change or run anything. Close it and the conversation is gone.
Where asking is not switched on, Help opens the report form straight away.
Filing a report
Section titled “Filing a report”Press Report at the top of any screen, or Report a problem under your picture, and the form opens over the screen you are on. In Help, Write a report instead opens the same form. Choose Something is broken, Something should exist or I do not understand this, write it in a line and say what happened, then press Send, or Cmd+Enter (Ctrl+Enter on Windows).
The tab you are on, the project open in the Studio and the version of Joogoos go with it, so you need not describe where you were. If a screen showed you a reference in the last hour, or something on the page broke, its reference is filled in for you.
The line you were on goes with it too: the row of a list you last pressed, or the words you selected before opening the form. It is shown in its own box, and you can change it or empty it before you send.
Your reports that are still being worked on are listed under the form, so you can see whether what you are about to write is already with us.
If a screen ever breaks and cannot be drawn, Joogoos says so instead of going blank, and offers the same form, already carrying what broke.
The dialog also links to the help page for the screen you are on.
Your reports
Section titled “Your reports”Your reports lists everything this workspace has reported, newest first, each with a number such as R-12.
Each has a status: open, looking at it, fixed, closed, not a bug or won’t do. A fixed report says which version fixed it.
Open one to read its thread, reply, or close it. What happens to it shows on the bell beside your credit; switch on report emails in Settings if you want them by email too.
Related
Section titled “Related”- Getting started: From signing in to your first video or post, in the order the app expects.
- What’s new: What changed in each release of Joogoos.