Credits and what costs money

In the app

This page is about your picture, top right → Credits.

What credit is

Credits are dollars. They belong to you, not to a workspace: every workspace you have spends from one balance, which is shown at the top of every screen, beside the name of the workspace you are in.

There is no free credit and no trial: an account starts at $0, and nothing that costs money runs until credit is added. There is no subscription either — you buy credit when you want it, and it is spent only on what you make.

Credit lasts a year from the day it is added, and the oldest is spent first. When some will expire within two months, the Credits panel says how much.

What costs money

Every call Joogoos makes to create something for you is charged per call, and listed in the Spending panel. Generate and a rerun say about what they cost before you press them; the Business lookup and a photo upload do not yet. These make calls:

• The Business lookup, which runs when you answer the first question.
• Uploading a photo, which is described once so the script can use it.
• Everything Generate starts: the script, the pictures, the clips, the narration and the render.
• Rerunning a shot.

What does not

• Signing in, answering questions, and editing the Business page yourself.
• Choosing photos and voices, and reading the plan.
• Downloading a finished video, and exporting a workspace.
• Filing a report, and asking Help.

Where you see a price first

The Studio’s plan shows a price for each step, and a total, before Generate. The Business lookup, describing an uploaded photo and rerunning a shot are charged without a price on screen first.

Buying more

Top up buys credit in $10, $25 or $50. Pressing one takes you to Stripe’s own payment page: your card details are typed there, not into Joogoos, and Joogoos never sees or keeps them. When you come back, your balance is updated as soon as the payment clears.

$10 is the smallest, because below that the card fee takes about a tenth of it.

Not yet

Not built yet

• Card payments on a server that has not been set up for them: the packs are drawn and say so rather than failing when pressed.
• A refund. Credit that has been bought cannot be turned back into money, and closing a workspace refunds nothing — the credit stays yours and your other workspaces can spend it.

Related

• Spending and your limits: Your daily and monthly limits, what you have bought, every movement of your balance, and every call it paid for.
• The plan and Generate: What will be made, what each step costs, and what happens when you press Generate.
• Business: Your business, step by step: the page every brief is written from, your look and photos, your website, channels, customers and SEO.
• Workspaces, export and closing: One workspace per business, taking everything with you, and closing a workspace.
• Glossary: The words Joogoos uses on its screens, and what each one means here.